Question 1

How can I order

Accepted Answer

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

Question 2

Why should I buy online?

Accepted Answer

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Question 3

What information should I input when ordering?

Accepted Answer

Our online ordering system will ask for all the important information you should submit. This will make sure the shipment is not delayed

Question 4

What payment methods can I use?

Accepted Answer

You can use all the major credit cards. we also have e-gift card for sale on our website

Question 5

What should I do if the payment is not accepted?

Accepted Answer

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact https://www.e-bfashion.com/contact us about the problem. We can manage the order manually.

Question 6

How can I change delivery address?

Accepted Answer

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Question 7

What are the delivery charges?

Accepted Answer

Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.

Question 8

What are the terms and conditions?

Accepted Answer

You can see the terms and conditions here on the website.

Question 9

How can I get discount of bulk items?

Accepted Answer

When you are logged in and you add products to shopping cart, you have the ability to send discount request to us using the shopping cart. You just need to add the products and quantities you are interested in and click “discount request”. We will send you an discounts. Please note that this feature should only be used for bulk quantity price requests.

Question 10

Can I cancel my order?

Accepted Answer

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact E.barbsfashion@gmail.com

Question 11

Do you have the product in stock?

Accepted Answer

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

Question 12

How to contact customer service?

Accepted Answer

If you have question regarding our online store (ordering, account questions, technical questions), please contact E.barbsfashion@gmail.com

On pricing and shipping related issues you can contact customer support at E.barbsfashion@gmail.com or call 508-667-1933  .

Question 13

Can I return a product?

Accepted Answer

If you want to return a product, please contact E.barbsfashion@gmail.com

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